Association offering training, certification, benchmarking reports, research, discounted products, networking and publications.

A selection of resources and documents designed to help ensure that the help desk is well-managed and implemented.

Provider of help desk outsourcing services for internal employees and/or external customers. Outsourced help desk for "shrink-wrapped" software and systems, web-based applications, and non-standard software applications.

Enterprise class open source helpdesk and servicedesk software.

Features include problem tracking, auto escalation, FAQ builder and embedded customer database.

Features CGI source code, auto SMS messaging alerts, multi-platform compatibility, database management, automated call queue.

Help desk specifically for recording and monitoring requests for repairs or other works at properties.

Online resource for help desk software and links to assist in helpdesk automation.

Compares helpdesk software functionality and pricing

A collection of help desk software, comparison charts, reviews, discussion forums, and solutions for customer service.

Provides a flexible workflow, an interactive web interface, auto-email notification, and additional support for medium to large helpdesk environments.

Complete help desk and customer support system that tracks problems and solutions, prioritizes tasks, and analyzes technician efficiency.

Answers peoples' questions about computer problems, publishes news and reviews.

Affordable web-based help desk application and database.

Help desk software for call logging, auditing, knowledge base, internet call tracking.