Provides consultancy, management solutions and tools for help desks, call centres and service operations.

Real-time service management and support automation software.

Software for Web based customer support, escalation and bug tracking.

Features Win32 administrator application, Web-accessible interface, client information management, and lead management.

Web-based IT asset management and helpdesk solution, available as both an application service and a standalone product.

Web-based enterprise authenticated work order management and helpdesk system, allowing tasks to be requested online with email based notification.

Develops 100% web-based customer support software solution.

Incident tracking and resolution, email management, employee Web portal, knowledge management, and asset management.

Business process management software for help desk, change management, bug tracking, issue tracking, incident management, and process tracking.

A directory of suppliers of help desk software, call center software and help desk management resources.

A portal of news, information and interactivity for both help desk software and management issues

Features include PHP/MySQL architecture, trouble ticket management, FAQ base, and multiple support operators.

Artificial intelligence, remote diagnosis and repair with a pedagogical, user-friendly interface. Partner relationships are caring and collaborative.

Supplier of CRM and ITSM solutions, industry news and general best practice advice.

Call center software for telemarketing, routing, computer telephony, predictive dialing, and automatic dialing.